Welche Vorab-Infos über die Services im Uni-Kontext für Studierende und Lehrende

Please revise this listing in light of the fact that these services should all be described in the context of higher education teaching with students and teachers as target groups.

Certainly, let's revise the listing of prior information for each service category, considering the context of higher education teaching with students and teachers as the target groups:

1. Infrastructure Services:

1. Service Overview: A brief description of infrastructure services in the context of higher education teaching, focusing on technical provisions for software and platforms.
2. Examples: Specific examples of infrastructure services relevant to supporting teaching and learning, such as learning management system (LMS) maintenance or video conferencing tools.
3. Educational Benefits: Explain how these services contribute to an improved teaching and learning experience, emphasizing reliability, scalability, and accessibility.
4. User Eligibility: Clarify who among students and teachers can access these services and any restrictions.
5. Request Process: Clear instructions on how students and teachers can request infrastructure services when needed.
6. Contact Information: Provide contact details for technical support or inquiries related to infrastructure services in the context of higher education.

2. Support Services:

1. Service Description: An overview of support services tailored to the needs of students and teachers in higher education, emphasizing their role in addressing issues related to teaching and learning.
2. Common Teaching Challenges: Examples of common challenges faced by educators and students and how support services can assist in resolving them.
3. Response Time: Expected response times for support requests from educators and students.
4. Service Availability: Information on when support services are available, ensuring they align with teaching and learning schedules.
5. Requesting Support: Clear steps for students and teachers to submit support requests or report issues related to teaching and learning.
6. Escalation Process: Details on how issues are escalated when they require specialized attention.
7. Contact Information: Contact details for the support team or helpdesk, specifically for educational support.

3. Consultation Services:

1. Service Overview: An explanation of consultation services in the context of higher education, highlighting their role in supporting pedagogy, curriculum design, and digitalization for educators.
2. Pedagogical Expertise: Specific areas of pedagogical expertise covered, such as active learning strategies or assessment methods.
3. Benefits for Educators: Describe how consultation services benefit educators and their teaching practices.
4. Eligibility: Information on how educators can access consultation services and when they might seek consultation.
5. Requesting Consultations: Clear instructions on how educators can schedule consultations or request guidance related to teaching.
6. Consultant Profiles: Brief profiles of available consultants with expertise in higher education pedagogy.
7. Contact Information: Provide contact details for scheduling consultations or educational inquiries.

4. Assistance Services:

1. Service Description: An overview of assistance services tailored to the needs of educators and students in higher education, emphasizing content support and quality improvement.
2. Types of Assistance: Specific types of assistance offered, such as content review, multimedia development, or accessibility enhancements for educational materials.
3. Benefits for Educators and Students: Explain how these services enhance the quality of educational content and resources.
4. Eligibility: Information on who can access assistance services and when they might seek assistance.
5. Requesting Assistance: Clear instructions on how educators and students can request assistance for content development or improvement.
6. Feedback Mechanism: How users can provide feedback on the assistance received and suggest improvements.
7. Contact Information: Contact details for requesting content-related assistance or inquiries.

5. Training Services:

1. Service Overview: A brief overview of training services focused on higher education, covering topics relevant to educators and students.
2. Training Formats: Information on the formats of training sessions, such as workshops, webinars, or online courses, tailored to teaching and learning.
3. Benefits for Educators and Students: Explain how participating in training services enhances educators' teaching skills and students' learning experiences.
4. Eligibility: Who can participate in training sessions, including educators and students, and any prerequisites.
5. Registration Process: Steps for registering for training sessions specific to higher education.
6. Certification: Whether participants receive certificates relevant to their roles in higher education.
7. Contact Information: Contact details for training inquiries and registration, specifically related to higher education.

6. Communication and Outreach Services:

1. Service Description: An explanation of communication and outreach services tailored to the higher education context, focusing on timely and relevant information delivery.
2. Communication Channels: Information on the communication channels used, such as emails, newsletters, or online platforms, relevant to students and educators.
3. Content Types: Examples of content users can expect to receive, such as departmental updates, event announcements, or educational resources.
4. Subscription Options: How users in higher education can subscribe to receive departmental communications.
5. Feedback and Inquiries: How educators and students can provide feedback, ask questions, or make inquiries related to communication services.
6. Emergency Communication: Details on how users will be informed during critical situations affecting teaching and learning.
7. Contact Information: Contact details for communication-related inquiries or support in the context of higher education.

This revised prior information aligns each service category with the specific needs and expectations of students and teachers in higher education, ensuring clarity and relevance.