Schulungs-Services als Kategorie notwendig

Can training be grouped under „information services“ in an IT service catalogue? Or would that be inappropriate? Other information services would be, for example, the announcement of a new administration software with a flyer. Or e-mail circulars with information about new software functions.

Grouping training under „information services“ in an IT service catalog may not be the most appropriate categorization, as training is typically considered a distinct category of services within IT or educational contexts. Training involves a specific type of service aimed at imparting knowledge, skills, or proficiency to users, enabling them to effectively use software, systems, or tools.

Here are a few reasons why it might be better to separate training services from general „information services“:

1. Clarity and Visibility: Placing training services in a separate category makes it clear to users that training and support are distinct offerings. This can help users easily find and access the training resources they need.

2. Differentiation: Training services serve a different purpose than informational services like announcements or circulars. Training focuses on skill development, while informational services provide updates or general information.

3. Specificity: IT service catalogs are often organized to provide clear and specific information about available services. Grouping training under a more general „information services“ category might not accurately reflect the detailed nature of training programs.

Instead, you might consider having a dedicated category or section for „Training and Education Services“ or something similar in your IT service catalog. This category can include various training offerings, such as workshops, webinars, online courses, and on-site training sessions, allowing users to access the specific training resources they require.

By providing a distinct category for training, you can enhance clarity, improve user experience, and better align with standard practices for organizing IT service catalogs.