Keine 6. Kategorie erlaubt 2023-10-06

Question

Actually, you're absolutely right. But what would you do if you had to classify these tasks into one or more of the previously defined service categories?

Answer

If you need to classify the tasks of sending information via email to all users and conducting presentations on digitization topics into one or more of the previously defined service categories, here's how you can do it:

1. Email Communications:

  1. These tasks primarily fall under the Communication and Outreach Services category, which is not one of the originally defined five categories. However, if you want to fit them into the existing categories, you can consider them as a form of „Support Services.“ Email communications can be seen as a means of providing support and information to users.

2. Presentations on Digitization Topics:

  1. Presentations on digitization topics, including strategy and department-related presentations, can be classified under the Consultation Services category. This is because they involve sharing expertise and knowledge related to digitalization topics. They may also involve elements of Training Services if they include educational components.

Here's a breakdown of how you could classify these tasks into the existing categories:

- Email Communications:

  1. Service Category: Support Services
  2. Brief Description: Email communications to inform and support users regarding department services and updates.
  3. Target Group: All users or specific user groups.

- Presentations on Digitization Topics:

  1. Service Category: Consultation Services (for knowledge sharing and expertise)
  2. Service Category: Training Services (if they include educational components)
  3. Brief Description: Presentations on various digitization topics, including strategy and department-related content.
  4. Target Group: All users or specific user groups.

While these tasks may not align perfectly with the original service categories, this classification allows you to fit them into the existing framework while acknowledging their unique nature. You can then document the specific attributes and details of these tasks within these categories as needed.