Support als Service-Kategorie

Would it be appropriate to simply call the other class of services, which are more technically oriented, including the use of software features and troubleshooting, „support“ in contrast to „consultation services“? Or is this too non-specific because „support“ includes „consultation“?

Using the term „support“ for more technically oriented services, including software features and troubleshooting, is indeed appropriate and common practice. „Support“ is a broad term that encompasses various types of assistance, including technical help, troubleshooting, and guidance on using software features. It does generally include consultation to some extent, as part of resolving technical issues often involves advising users on how to use software effectively.

So, it's acceptable to use „support services“ for these technically oriented services. This term is commonly understood, and it effectively conveys the idea that the services are primarily focused on assisting users with technical aspects of software and hardware. It's clear and straightforward, making it easy for users to recognize the nature of the services offered.