Eine sechste Kategorie erforderlich?

Question

There are some tasks in the e-learning department that don't really fit into these 5 service categories. Specifically, these are: Information via email to all users about the services or other topics relating to the department. And presentations in various scenarios on selected digitization topics, including strategy, or the department itself. Which of the five mentioned service categories would this fit best into? Or what kind of additional service category would make sense for this?

Answer

The tasks you've described, such as sending information via email to all users and conducting presentations on digitization topics, including strategy and department-related presentations, don't neatly fit into the existing five service categories you mentioned. These tasks involve communication and knowledge dissemination, and they could be considered a separate category, which I'll refer to as „Communication and Outreach Services.“

Here's a suggested template for this additional service category:

Service Category 6: Communication and Outreach Services - Service Title: [Title of the Communication and Outreach Service] - Brief Description: [Brief overview of the communication and outreach service] - Target Group: [Who are the intended recipients or audience for this communication? E.g., all users, specific groups] - Common Attributes:

  1. Communication Channels: [Channels used for communication, e.g., email, presentations]
  2. Frequency: [How often these communications are sent or presentations are conducted]

- Specific Attributes:

  1. Email Communications:
    1. Topics Covered: [Subjects of email communications]
    2. Schedule: [Frequency of email communications]
    3. Contact for Inquiries: [Contact information for questions related to emails]
  2. Presentations:
    1. Presentation Topics: [Topics covered in presentations]
    2. Audience: [Intended audience for presentations]
    3. Scheduling: [Details on when and where presentations are conducted]
  3. Content and Strategy:
    1. Information Content: [Type of information shared, e.g., service updates, department strategy]
    2. Knowledge Dissemination: [How knowledge is disseminated to users]
    3. Feedback Mechanism: [How users can provide feedback on communications]

This „Communication and Outreach Services“ category allows you to clearly define and document the processes and attributes related to your department's communication efforts. It covers both email communications and presentations on various digitization topics, including strategy and department-related content. You can further customize this template to suit the specific needs and practices of your e-learning department.