Beratungsservices

Again, in the context of educational technology at universities: there are often central departments, such as the e-learning department, that support teachers and students with various services, defined in terms of service orientation. Typically, these are services that concern the technical functions of a specific software. For example, such a service could be „Zoom Support“. But there are also more general services, for example one that gives a broader overview of the use of software products and their pedagogical value for building a virtual classroom scenario. What might this type or class of service be called instead of „support services“?

The type or class of service you're describing, which goes beyond technical support and provides a broader overview of the use of software products and their pedagogical value for building virtual classroom scenarios, can be referred to as „Educational Technology Consultation Services“ or simply „Technology Consultation Services.“

Here's why this term works well:

1. Educational Technology: This term clearly indicates the focus of the service, which is the integration of technology into education. It encompasses both the technical aspects and the pedagogical considerations.

2. Consultation Services: By using „consultation services,“ you emphasize that the service is not limited to troubleshooting technical issues but also involves advising and guiding teachers and instructors on how to effectively use technology for educational purposes. It suggests a collaborative and advisory role in helping educators make informed decisions about technology integration.

In summary, „Educational Technology Consultation Services“ communicates the comprehensive nature of the support, which includes technical guidance as well as pedagogical recommendations for using software products to enhance the virtual classroom experience.