Welche Vorab-Info für die User über die Services

What prior information should users be given about the service category in question so that they can assess whether they need a service from a category and what it consists of? Please provide a list for each service category.

Certainly, providing clear and informative prior information to users is crucial for helping them assess whether they need a service from a particular category and understanding what each service category consists of. Here's a list of the information that should be provided for each service category:

1. Infrastructure Services:

1. Service Overview: A brief description of what infrastructure services entail, such as technical provisions for software and platforms.
2. Examples: Specific examples of infrastructure services offered, like cloud hosting or learning management system (LMS) support.
3. Benefits: The advantages of using infrastructure services, such as reliability, scalability, and ease of use.
4. Eligibility: Information on who is eligible to use these services and any restrictions.
5. How to Request: Clear instructions on how users can request infrastructure services when needed.
6. Contact Information: Contact details for technical support or inquiries related to infrastructure services.

2. Support Services:

1. Service Description: An overview of support services, including their purpose and scope.
2. Common Issues: Examples of common issues or challenges that support services can help with.
3. Response Time: Expected response times for user inquiries or support requests.
4. Service Availability: Information on when support services are available (e.g., business hours, 24/7).
5. How to Request Support: Instructions on how users can submit support requests or report issues.
6. Escalation Process: Details on how issues are escalated when necessary.
7. Contact Information: Contact details for the support team or helpdesk.

3. Consultation Services:

1. Service Overview: An explanation of what consultation services encompass, such as guidance on pedagogy and digitalization.
2. Areas of Expertise: Specific areas of expertise covered, like curriculum design or technology integration.
3. Benefits: How consultation services can benefit users, such as improving teaching effectiveness.
4. Eligibility: Information on who can access consultation services and under what circumstances.
5. Request Process: Clear steps for requesting consultation services, including appointment scheduling.
6. Consultant Profiles: Brief profiles of available consultants and their qualifications.
7. Contact Information: Contact details for scheduling consultations or inquiries.

4. Assistance Services:

1. Service Description: An overview of assistance services, including their purpose and focus.
2. Types of Assistance: Specific types of assistance offered, such as content review or video production support.
3. Benefits: How users can benefit from assistance services, such as improving content quality.
4. Eligibility: Information on who is eligible for assistance services and when to request them.
5. Request Process: Clear instructions on how users can request assistance, including appointment scheduling if applicable.
6. Feedback Mechanism: How users can provide feedback on the assistance received.
7. Contact Information: Contact details for requesting assistance or inquiries.

5. Training Services:

1. Service Overview: A brief overview of training services, including the topics covered.
2. Training Formats: Information on the formats of training sessions, such as workshops or online courses.
3. Benefits: The advantages of participating in training services, such as skill development.
4. Eligibility: Who can participate in training sessions and any prerequisites.
5. Registration Process: Steps for registering for training sessions, including schedules and locations.
6. Certification: Whether participants receive certificates upon completion of training.
7. Contact Information: Contact details for training inquiries and registration.

6. Communication and Outreach Services:

1. Service Description: An explanation of communication and outreach services, including their purpose.
2. Communication Channels: Information on the channels used for communication (e.g., email, social media, newsletters).
3. Content Types: Examples of content users can expect to receive, such as departmental updates or event announcements.
4. Subscription Options: How users can subscribe to receive departmental communications.
5. Feedback and Inquiries: How users can provide feedback or make inquiries related to communication services.
6. Emergency Communication: Details on how users will be informed during critical situations.
7. Contact Information: Contact details for communication-related inquiries or support.

Providing this prior information in a clear and accessible manner helps users make informed decisions about whether they require services from a particular category and what to expect when they do. It enhances transparency and ensures users can access the support and resources they need effectively.